In the age of high-resolution graphical LCDs using a character display might look like a bit anachronistic. But these displays provide a lot of value for me as they are robust, available in different shapes and number of lines. And such a character display can be a better solution for an industrial application.
I have used E-Ink displays in projects three years ago, but from that time the technology has greatly evolved. That time displays were hard to get, expensive and difficult to use. Now things seem to change with e-ink displays available to the maker market :-). I’m able to get a 128×296 pixel e-paper display for $10! And for little more money I can have displays with black/white/red colors!