These days machines do not have physical serial (COM) ports any more. I do not understand why the USB group had missed to define a clean serial communication standard :-(. And the same mistake gets repeated for BLE again 😦 :-(. So every vendor and provider has its own USB CDC driver and interface. And it is really a big pain of the virtual COM/USB CDC ports installed. I have seen countless cases where “the USB UART or CDC port does not work”. So if you have such a problem, I might have a tip for you: Show hidden devices in the Windows Device manager. But in a special way I had not thought about it!