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Workaround for “Installing Software has encountered a problem” in Eclipse

Posted on June 15, 2015 by Erich Styger

I wanted to install an update in Eclipse with Help > Install new Software or Help > Check for updates. I pointed to the update site, selected what I wanted to install, but then during installation I received an error dialog like this:

Installing Software has encountered a problem

Installing Software has encountered a problem

😦

It reported this details text:

An error occurred while collecting items to be installed
 session context was:(profile=DefaultProfile, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
 No repository found containing: org.eclipse.update.feature,com.freescale.processorexpert.pex-for-kinetis-patch1.sp,1.0.0.b150505
 No repository found containing: binary,com.freescale.processorexpert.pex-for-kinetis-patch1.sp_root,1.0.0.b150505

It happened to me especially with Kinetis Design Studio v3.0.0, trying to update with the latest patches and features from the Freescale web site. It turned out that some sites somehow had that problem, but not every Eclipse update site. But what helped was to disable the option ‘Contact all update sites during install to find required software‘:

Disabled Contact all update sites during install to finid required software

Disabled Contact all update sites during install to find required software

So this option is not only to disable for better installation performance (see “Reduce Eclipse ‘Install New Software’ Installation Time“), but as well to fix some strange installation problems too :-).

It looks like this is a known problem in Eclipse, see http://stackoverflow.com/questions/6470802/what-to-do-about-eclipses-no-repository-found-containing-error-messages.

Happy Installing 🙂

29 thoughts on “Workaround for “Installing Software has encountered a problem” in Eclipse”

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Scott Renaud on January 27, 2016 at 21:07 said:

Wow thanks worked for me while trying to install JSHint!

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gustavovelascoh on November 4, 2016 at 15:01 said:

Thanks! It worked.

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Ra on April 14, 2017 at 10:06 said:

dont work with me … why? and what does must do ?

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- Erich Styger on April 14, 2017 at 10:43 said:
  
  What are you trying to install?
  
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- Erich Styger on April 14, 2017 at 15:04 said:
  
  Maybe it is about the handshake/encryption problem discussed here: https://community.nxp.com/thread/445975 ?
  
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vanaja on April 26, 2017 at 09:15 said:

thanks…….!
its worked

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Rajib Hossain on July 7, 2018 at 11:11 said:

I am facing problem when I am going to add ABAP on Perspective option in hana studio.In the below am giving the problem screen short.If you kindly provide me the right solution.Thanks in advance.
The message is :
An error occurred while uninstalling
session context was:(profile=hdbstudio, phase=org.eclipse.equinox.internal.p2.engine.phases.Uninstall, operand=[R]com.sap.ide.support.feature_root.win32.win32.x86 1.13.6 –> null, action=org.eclipse.equinox.internal.p2.touchpoint.natives.actions.CleanupzipAction).
Backup of file C:\Program Files (x86)\SAP\hdbstudio\collectSupportInformation.bat failed.
File that was copied to backup could not be deleted: C:\Program Files (x86)\SAP\hdbstudio\collectSupportInformation.bat

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- Erich Styger on July 7, 2018 at 11:41 said:
  
  I believe you don’t have enough access rights. It tries to write to c:\program files and you probably are not running the IDE in administrator mode.
  I hope this helps,
  Erich
  
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khang93 on September 27, 2018 at 15:49 said:

Thank you!

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BeJunaidMadi on November 17, 2019 at 18:34 said:

An error occurred while collecting items to be installed
session context was:(profile=epp.package.jee, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Multiple problems occurred while downloading.
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.modeling_9.1.0.201609301330.jar.pack.gz
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.modeling_9.1.0.201609301330.jar
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/features/org.eclipse.sapphire.osgi_9.1.0.201609301330.jar
download.jboss.org
Multiple problems occurred while downloading.
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.platform_9.1.0.201609301330.jar.pack.gz
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.platform_9.1.0.201609301330.jar
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/features/org.eclipse.sapphire.platform_9.1.0.201609301330.jar
download.jboss.org
Multiple problems occurred while downloading.
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.ui_9.1.0.201609301330.jar.pack.gz
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.ui_9.1.0.201609301330.jar
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/features/org.eclipse.sapphire.ui_9.1.0.201609301330.jar
download.jboss.org
Multiple problems occurred while downloading.
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.ui.swt.xml.editor_9.1.0.201609301330.jar.pack.gz
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.ui.swt.xml.editor_9.1.0.201609301330.jar
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/features/org.eclipse.sapphire.ui.swt.xml.editor_9.1.0.201609301330.jar
download.jboss.org
Multiple problems occurred while downloading.
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.workspace_9.1.0.201609301330.jar.pack.gz
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.workspace_9.1.0.201609301330.jar
download.jboss.org
Multiple problems occurred while downloading.
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.workspace.ui_9.1.0.201609301330.jar.pack.gz
download.jboss.org
Unknown Host: http://download.jboss.org/jbosstools/static/targetplatforms/jbosstoolstarget/4.63.0.Final/REPO/plugins/org.eclipse.sapphire.workspace.ui_9.1.0.201609301330.jar
download.jboss.org

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- Erich Styger on November 17, 2019 at 19:35 said:
  
  It looks like jboss.org was down during your download request. Have you tried it again?
  
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Asa on May 23, 2020 at 06:36 said:

You are my hero!!! Thank you!

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- Erich Styger on May 23, 2020 at 07:21 said:
  
  great 🙂
  
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Soumya on June 18, 2020 at 17:22 said:

thanks a lot !!!! It worked like a magic

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- Erich Styger on June 18, 2020 at 19:13 said:
  
  good to hear it helped you 🙂
  
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chandan on June 21, 2020 at 13:27 said:

help me its showing error while installing pydev
plz give any solution

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- Erich Styger on June 22, 2020 at 20:03 said:
  
  I cannot give a solution, only a suggestion: start with a fresh Eclipse installation for Python.
  
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Wenlong Hua on August 26, 2020 at 01:36 said:

An error occurred while collecting items to be installed
session context was:(profile=_Users_mike_eclipse_java-2020-065_Eclipse.app_Contents_Eclipse, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Unable to read repository at http://web-cat.org/eclipse/plugins/net.sf.eclipsecs.checkstyle_6.8.0.201507251301.jar.
Premature end of Content-Length delimited message body (expected: 4,445,947; received: 685,995)
Unable to read repository at http://web-cat.org/eclipse/plugins/net.sourceforge.pmd.eclipse.plugin_4.0.7.v20150522-1709.jar.
Premature end of Content-Length delimited message body (expected: 33,477,128; received: 678,392)

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- Erich Styger on August 26, 2020 at 06:48 said:
  
  It sounds that your network connection just ended in the middle of the transfer. The reason could be a wireless access point not stable enough. Use a wired connection instead. And check your firewall settings: if in doubt, disable it during the connection. Hopefully this helps.
  
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steven on April 22, 2021 at 07:53 said:

I’m trying it and hope to succed.

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- Erich Styger on April 23, 2021 at 11:46 said:
  
  Crossing fingers! report back if it does or not.
  
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upravnicani on June 2, 2021 at 11:42 said:

This helped me a lot, thank you very much!!

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- Erich Styger on June 2, 2021 at 12:34 said:
  
  Thanks for reporting back, appreciated!
  
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Lanne on June 9, 2021 at 17:12 said:

Still encounter the issue after doing this.

An error occurred while collecting items to be installed
session context was:(profile=C__Users_P101CSPH1_eclipse_java-2021-03_eclipse, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Problems downloading artifact: osgi.bundle,org.apache.poi,3.9.0.v201405241750.
SHA-256 hash is not as expected. Expected: 3d5f2dd7f26d27782497675cda0585b99b95c8f27b6c4706f2b67b05b53511e5 and found 9a5a14b788cdbc2c41e4eff1f6512599f73636da9893b604a6e08d3307a95399.
Problems downloading artifact: osgi.bundle,org.apache.poi.ooxml.schemas,3.9.0.v201405241750.
SHA-256 hash is not as expected. Expected: 6beeb8dee4190749f216a7872ac1b129051adfba1cff54ae6b69c8cc0a741593 and found cc66ec84ccb78f955d93e64d1783c96f0080d2ee8afd29f3c172179b3c118630.

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- Erich Styger on June 9, 2021 at 17:17 said:
  
  Your problem seems to be a different one, as the hash is not matching. It looks like you have a really bad network connection causing corrupted packets somehow. If you are on a wireless connection, try switching to a wired one.
  
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  - Divya on June 10, 2021 at 09:57 said:
    
    It Doesn’t solve the issue, I facing same error.
    
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    - Erich Styger on June 10, 2021 at 11:39 said:
      
      In that case you need to contact the owner of the Eclipse updater/package repository you want to use: it is probably setup in a wrong way with the wrong checksum/hash.
      
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Sabawoon Yuonus on January 29, 2024 at 19:50 said:

Anyone who knows please write your response:

An error occurred while collecting items to be installed
session context was:(profile=C__Users_syuon_eclipse_java-2021-09_eclipse, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Result of processing steps.
OK
OK
Public key not found for -5034155639734203956.
OK

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